Contact Us

Working with You - Advice Line

Our advice line is open between 10.00am and 3.30pm every day from Monday to Friday.

Tel: 03444 111444

If we cannot answer your queries over the phone, we can book you an appointment. We have appointments both in the bureau and at other outreaches around Bournemouth.

When you speak with us, we'll ask for your postcode so that we can try to get your appointment near to where you live.


Working with You - Drop In Services

We invite you to come along to our Bournemouth office which is in the West Wing of the Town Hall in the Town Centre, opposite the Gardens.

Our doors are open Monday to Friday from 9.45am to 3.30pm (but please note that our drop in service hours are 10.00am to 2.30pm).

You will be greeted by our Customer Service Team who will ask for some information from you and then you will be assessed by an assessor and she or he will then let you know the best way we will work with you.

That could be in any of the following ways:

  • Information during initial assessment
  • Generalist or Specialist adviser appointment
  • Signpost to a special organisation

In addition to this we have a drop in service at the Kinson Hub between 10am- 1.30pm every Monday as well as several outreach drop-ins throughout the week at a number of locations including West Howe Library and the Boscombe & Springbourne Health Centre.

Working with You - Appointments

Appointments are made as and when the gateway assessor during the inital assesment feels they are necessary. If you are offered an appointment and find that you no longer need it please let us know, this can be done by e-mail or by phone. It is vital that if you no longer wish to attend your appointment that you tell us so that another client can be seen in your place.

Citizens Advice Bournemouth
The West Wing
The Town Hall
Bourne Avenue
Town Centre
Bournemouth BH2 6DX
01202 290967 (Administration line - no advice)

And also at:

The Kinson HUB
Wimborne Road
BH11 9AW
03444 111444 (No drop in service at Kinson)

Working with You - The Website

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