Welcome to Citizens Advice Bournemouth

Citizens Advice Bournemouth aims to provide the service you need for the problems you face and improve the policies and practises which affect your lives.

We value diversity, we promote equality and we challenge discrimination.

Our Services

Worried? Need Advice? You are not alone!
Citizens Advice Bournemouth provides a free, impartial and confidential service to everyone.

Face-to-Face Assessment

We offer face to face assessments with a gateway assessor in the Town Hall Mon-Fri opening times 9.45am - 2.30pm.

Kinson Hub on Mondays 10.00am-1.30pm.

Telephone Assessment

Our experienced assessors also offer a telephone assessment between the hours of 10.00am and 3.30pm Monday to Friday. They can be reached on 03444 111444 or 03444 994105.

Email Assessment/Advice

We have now expanded our e-mail advice services. Please click here to send an enquiry.

Advice Online

Loads of information and advice about a whole range of queries can be found at www.adviceguide.org.uk


Once you have had an initial assessment the gateway assessor will provide you with information, signpost or refer you to another organisation or make you an appointment with one of our Generalist or Specialist advisers.

Outreach Services

West Howe Library; Every Tuesday 10.00am - 3.30pm:

Please be aware library is closed between 1pm-2pm

Westbourne Library, Westbourne; Alternating Thursdays 11.00am - 2.30pm:

April: 7th & 21st, May: 5th & 19th, June: 2nd, 16th & 30th

Salvation Army BH1 Project, Palmerston Road, Boscombe; Alternating Thursdays 11.00am - 1.30pm

April: 14th & 28th, May: 12th & 26th, June: 9th & 23rd

Last Updated: 23 March 2016

Request Advice
Become a Volunteer

Make a Donation

Follow Us


Events and News

View All Events and News