Citizens Advice Bournemouth & Poole is an independent charity that provides information, education and advice services to help people resolve problems. Citizens Advice Bournemouth& Poole is part of a national network of over 300 individual charities that deliver advice across England & Wales overseen by a national framework provided by Citizens Advice.
Citizens Advice Bournemouth & Poole is one of the busiest advice agencies in Dorset, delivering services from 2 locations: in the centre of the Borough we are based in the West Wing of the Town Hall, where we deliver a large amount of our face to face services and in Bournemouth Library from where we deliver our AdviceLine.
All of our services are delivered from these sites and other regular and ad hoc locations across the conurbation of Bournemouth and Poole according to the needs of the various projects and to improve access for clients and residents.
We place our clients at the centre of everything we do. Our services are designed to equip our clients with the knowledge, skills and confidence to take control of their lives by taking informed decisions to address their problems.
Our service offer to clients is comprehensive. Our over-riding strategy is to deliver a mix of services that integrate intervention and prevention services offering our clients the best opportunity to make informed choices and decisions that will help them solve their problems, sustain their well being and achieve financial independence for individuals.
Our services are designed to help create resilient and sustainable communities, through community empowerment and mobilisation.
We share the over-arching aims, values and principles of Citizens Advice to:
- Provide the advice people need for the problems they face
- Improve the policies and practices that improve peoples’ lives
Our Principles and Values
As a member of the Citizens Advice Service, Citizens Advice Bournemouth & Poole provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
We value diversity, promote equality and challenge discrimination.
Our commitment to equality, diversity and human rights is embedded throughout our business strategy and is based on the framework provided by Citizen Advice to:
- Challenge discrimination through advice
- Promote equality through advocacy
- Value diversity through our role as employers, volunteer agency and contractors.
Please download our Annual Report below for more detailed information about us:
Annual Review – 2016/2017
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