“Citizens Advice Bournemouth aims to provide a wide range of projects that ensure a comprehensive package of services are available for our clients”  Emma Lee, Advice Services Manager, Citizens Advice Bournemouth

Some of our projects include:

masThe MAS Debt Project has been funded by the Money Advice Service since October 2014. As a result Citizens Advice Bournemouth is able to deliver a wide variety of debt and financial capability advice and guidance to clients living and working in the Borough of Bournemouth.

wessex-waterCitizens Advice has received funding from Wessex Water for a number of years enabling us to complete Wessex Water TAP forms for clients that have Sewage debt or are struggling to meet their ongoing payments to Wessex Water.

pw184Since April 2014 Citizens Advice Bournemouth has been a PensionWise Delivery Centre for Dorset and the Isle of Wight. Our PensionWise Guiders provide guidance to the over 50’s on their Defined Contribution Pension Pots.

bournemouth-bcNew to 2016 is the Money Champions Project. This project is funded by Bournemouth Borough Council and is aimed at delivering financial capability to young people aged 16-25 in Kinson and the surrounding areas.

nts-184x117Citizens Advice Bournemouth campaigns in partnership with the England Illegal Money Lending Team (IMLT), supporting the ‘Stop Loan Sharks’ message.


Big Energy Saving Week runs is jointly organised by the Department of Energy and Climate Change, Citizens Advice and Energy Saving Trust. It is a national campaign delivered through the media that aims to help householders take practical steps to cut their energy bills by encouraging them to check they are on the best deal, to switch tariff or supplier and to save energy by taking control of their heating and electricity.  There is also a focus on raising awareness of energy and efficiency issues through joint working between the voluntary sector and energy suppliers.

‘Connecting Advice in Dorset’ is an Advice Services Transition Fund project with the purpose ‘To develop and strengthen an integrated network of advice agencies in Dorset, Bournemouth and Poole areas, enabling providers to deliver a more efficient and comprehensive service to clients’. Registered charity name: Citizens Advice in Dorset.


Citizens Advice Bournemouth is very proud to be working in partnership with lots of other agencies and organisations across the sectors.

Logo_CMYK_300_A3Aims to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.




acas logo

The Arbitration, Conciliation Advisory Service (ACAS) handles employment enquiries including equality and redundancy.


The Boscombe Regeneration Partnership works to make Boscombe a better place to live, work and visit.




logo_banner2026Bournemouth 2026 Trust works with the voluntary community, public and private sectors to make improvements. Aiming to make Bournemouth a thriving town that is fun, safe, healthy and green.


Providing organisations support through networking events and raising organisation profiles.


Supporting individuals, communities and institutions in challenging racism, celebrating diversity and promoting equality of opportunity for all in Dorset.


Provide advice, support and activities for older people in Bournemouth, Poole, Christchurch and the surrounding areas.


Bournemouth Council for Voluntary Service support and develop voluntary groups and organisations, in order to promote equality and tackle social exclusion.



splash-page-shelter-logoProviding housing advice on homelessness, private renting, tenancy deposits, eviction, repairs, housing benefit and council housing.

stepchange-logo-headerHelping people struggling with debt problems to access free advice and solutions.


Provides emotional support through calls, email and face-to-face.


The-Salvation-Army-Shield-RGB2Demonstrates Christian principles through practical support; offering unconditional friendship, and very practical help to people of all ages, backgrounds and needs.




law society logoThe Law Society is the independent professional body for solicitors. It represents and support its members, promoting the highest professional standards and the rule of law.



CAiD logoCitizens Advice Dorset is a consortium of 9 Citizens Advice covering the county of Dorset, Bournemouth and Poole. Who work to develop Citizens Advice services across the local area.

Jobcentre Plus assists people with new and existing benefit claims (Job Seekers Allowance and Employment Support Allowance), as well as providing access to information about available work, CV tips and interview preparation.



It is very important for us to recognise that we cannot work alone.