“Citizens Advice Bournemouth & Poole aims to provide a wide range of projects that ensure a comprehensive package of services are available for our clients”  Emma Lee, Head of Partnerships & Business Development, Citizens Advice Bournemouth & Poole

Some of our projects include:

masThe MAS Debt Project has been funded by the Money Advice Service since October 2014. As a result Citizens Advice Bournemouth & Poole is able to deliver a wide variety of debt and financial capability advice and guidance to clients living and working in the boroughs of Bournemouth and Poole.

pw184Citizens Advice Bournemouth & Poole is a PensionWise Delivery Centre for Dorset and the Isle of Wight. Our PensionWise Guiders provide guidance to the over 50’s on their Defined Contribution Pension Pots.

Big Energy Saving Week runs is jointly organised by the Department of Energy and Climate Change, Citizens Advice and Energy Saving Trust. It is a national campaign delivered through the media that aims to help householders take practical steps to cut their energy bills by encouraging them to check they are on the best deal, to switch tariff or supplier and to save energy by taking control of their heating and electricity. There is also a focus on raising awareness of energy and efficiency issues through joint working between the voluntary sector and energy suppliers.

Macmillan Cancer Support Services – Citizens Advice Bournemouth & Poole are funded by Macmillan to deliver benefits advice and guidance to those that are suffering from cancer. The Caseworker can advise clients about all benefits they are entitled to and provide help claiming them. They also ensure that they are aware of any available grants which could assist them, and can provide advice on other issues.

In partnership with Poole Borough Council, we provide financial capability guidance and advice to those that struggle to manage their money.

Citizens Advice Bournemouth & Poole are working with the Stour Valley and Poole Partnership to deliver income maximisation and benefits advice to those living across the Poole and Stour Valley areas of Dorset.

Citizens Advice Bournemouth & Poole has received funding from Wessex Water and Bournemouth Water, enabling us to complete Wessex Water TAP forms for clients that have Sewage debt or are struggling to meet their ongoing water and sewerage payments.

We work with Street Support Network to help end homelessness.

Citizens Advice provides a specialist disability advice service to those that work and volunteer at Cherry Tree Nursery. Providing help with form filling and accessing benefits.

For a number of years Citizens Advice Bournemouth and Poole have provided advice and guidance to in-patients within the St Annes Hospital, Poole.

Citizens Advice Bournemouth & Poole is working in partnership with EDAS (the Essential Drug and Alcohol Service) to provide benefits advice and guidance to those suffering from alcohol and substance misuse.

Citizens Advice Bournemouth & Poole are part of the Dorset Local Improvement Network which means we feed into Healthwatch clients concerns, issues, views and experiences surrounding care services.

Bournemouth 2026 Trust works with the voluntary community, public and private sectors to make improvements. Aiming to make Bournemouth a thriving town that is fun, safe, healthy and green.

We have received funding to run a Hate Crimes project, aimed a tackling hate crime, engaging with our partners and developing and enhancing the Prejudice Free Dorset Network.


Citizens Advice Bournemouth is very proud to be working in partnership with lots of other agencies and organisations across the sectors.

It is very important for us to recognise that we cannot work alone.

Aims to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

Provide advice, support and activities for older people in Bournemouth, Poole, Christchurch and the surrounding areas.

Helping people struggling with debt problems to access free advice and solutions.

law society logo
The Law Society is the independent professional body for solicitors. It represents and support its members, promoting the highest professional standards and the rule of law.

The Arbitration, Conciliation Advisory Service (ACAS) handles employment enquiries including equality and redundancy.

Providing organisations support through networking events and raising organisation profiles.

Bournemouth Council for Voluntary Service support and develop voluntary groups and organisations, in order to promote equality and tackle social exclusion.

Provides emotional support through calls, email and face-to-face.

CAiD logo
Citizens Advice Dorset is a consortium of 9 Citizens Advice covering the county of Dorset, Bournemouth and Poole. Who work to develop Citizens Advice services across the local area.

The Boscombe Regeneration Partnership works to make Boscombe a better place to live, work and visit.

Supporting individuals, communities and institutions in challenging racism, celebrating diversity and promoting equality of opportunity for all in Dorset.

Providing housing advice on homelessness, private renting, tenancy deposits, eviction, repairs, housing benefit and council housing

Demonstrates Christian principles through practical support; offering unconditional friendship, and very practical help to people of all ages, backgrounds and needs.

Jobcentre Plus assists people with new and existing benefit claims (Job Seekers Allowance and Employment Support Allowance), as well as providing access to information about available work, CV tips and interview preparation.