Citizens Advice Bournemouth Christchurch & Poole is a progressive and dynamic organisation that prides itself on delivering high quality and diverse range of services. We aim to be innovative and forward looking and are flexible and responsive to client needs.

We believe that an organisation is defined by the people that work for it and to be the best we need to employ the best. We invest in the development of our staff but we also expect the highest levels of performance, a ‘can do’ attitude and a team player.

If you think you can offer us all of the above we would love to hear from you for any opportunities that we have.

PHP Money Advice Caseworker

Salary Scale 20: £19,819 (pro rata)

15 hours per week

Holiday: 25 days + Bank Holidays per annum (pro rata)

Citizens Advice Bournemouth, Christchurch and Poole are currently recruiting a Money Advice Caseworker. Their role will be to provide debt advice to clients referred by the Poole Housing Partnership.

The post holder will need to demonstrate knowledge and understanding of debt advice, income maximisation and personal budgeting, coupled with good communication and organisational skills. The post holder must be either DRO qualified, or meet the requirements to become a DRO.

The successful applicant will work for 2 days a week in Poole.

An application pack can be requested by contacting Dan Stannard

Closing date for applications is 9am on 19th July 2019

Marketing Officer

Citizens Advice Bournemouth, Christchurch and Poole is currently recruiting for an experienced Marketing Officer.

37 hours per week               

Salary £20,000 to £22,000 (per annum) – dependant on experience                            

Based across Bournemouth, Christchurch and Poole 

Role purpose:

The Marketing Officers role is to publicise the work of Citizens Advice Bournemouth Christchurch and Poole, raise awareness of the benefits of volunteering and the work Citizens Advice does within the local community.

Main duties and responsibilities:

  • Liaising with external organisations in the promotion of Citizens Advice Bournemouth Christchurch and Poole – this could be by giving a talk or speaking to the manager and leaving posters, leaflets etc.
  • Design, distribution and updating of promotional materials for the Core Service and specialist projects.
  • Writing press releases.
  • Developing links with the local media.
  • Writing, designing and collating Citizens Advice Bournemouth Christchurch and Poole’s E-Blast.
  • Developing our website and keeping content lively and up to date.
  • Using social media including Facebook, Twitter and LinkedIn.
  • Assisting the management team in managing and promoting publicity events.
  • Monitoring the success of events held.
  • Researching the viability of events e.g. in shopping centres or local events.
  • Assist in identifying possible sources of funding in the community such as local businesses, individuals or charitable trusts

The closing date for applications:  28th June 2019

For further information or to apply please contact:

PensionWise Guider

Part Time

Salary – £24,000pa pro rata

Annual Leave – 20 days + Bank Holidays (pro rata)

Do you have pensions knowledge?

Would you like to be part of a national movement that puts people at the heart of everything we do?

Pension Wise offers free, impartial guidance to people over 50 on their pension options. The service is governed by the SFGB but delivered nationally through Citizens Advice local centres.

Are you passionate about working for an organisation that is committed to making a difference and making society fairer?

If so you can help us. We are looking to employ a Pension Wise Guidance Specialist.

Citizens Advice Bournemouth Christchurch & Poole are recruiting on behalf of the South West Pension Wise partnership. We are looking to employ a PensionWise Guider to deliver appointments across the Dorset area.

Successful applicants must be able to meet the travel requirements of the post and be able to work flexibly when required.

In this role, you will deliver a specialist quality service to customers eligible for the pensions guidance service who have complex pension scenarios by supplying accurate, personalised, relevant information and guidance on their pensions options and choices.

If you would like further information and/or an application pack please contact Ruth Lisney, Pension Wise Team Leader, please email

Closing Date:- 24th June 2019 at 0900

Interviews:- To Be Arranged

Current vacancies at Citizens Advice Bournemouth Christchurch & Poole

European Union Settlement Scheme (EUSS) Caseworker

2 x EUSS caseworkers

Full-time 37 hours per week

Fixed Term Contract April – March 2020

Salary: Scale 19 – £19,446

Annual Leave – 25 days + Bank Holidays

Citizens Advice Bournemouth, Christchurch & Poole are looking for a European Union Settlement Scheme (EUSS) Caseworker to provide specialist advice, support and guidance to individuals and their families wishing to obtain UK immigration status before the end of the planned implementation period. You will report to the EUSS Project Co-ordinator. This project is funded by the Home Office.

The aim of the project is to provide practical support to vulnerable EU citizens through information giving, advice and provision of technology and assistance to help them make their EU Settlement Scheme applications.

You will have a proven record in advice and/or casework and an understanding of the EU Settlement Scheme Experience of working with one or more diverse communities is desired.

If you would like further information please contact Dan Stannard, Head of training, Development and HR at

Closing Date: Saturday 14th June 5pm

Interviews: TBC

Start Date: TBC


We are looking for Trustees who have a particular knowledge of, and experience in either Human Resources, IT or Corporate Social Responsibility.

If you would like further information, please contact Donna Martin, Head of Service Delivery by email at

Citizens Advice Bournemouth Christchurch & Poole is an equal opportunity employer. If you are interested in any of the following roles, we would love to hear from you:

  • Social Policy (Research & Campaigns)
  • Administration
  • Reception
  • Volunteer Coordination
  • Marketing
  • Fundraising
  • Trustee

Click here to browse volunteer roles within Citizens Advice Bournemouth Christchurch & Poole.

You can also find other job opportunities with Citizens Advice nationally and other bureaus through the Citizens Advice website.

All vacancies will be advertised here as and when available.

To request an application pack by email please contact: