Have you had a look at the National Citizens Advice website for help?

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Working with You – Online Enquiry Form

For advice please call Dorset AdviceLine or complete the online enquiry form. By completing the enquiry form, you are giving your consent for us to store your information. Information you provide to us is covered by the General Data Protection Regulation and Data Protection Act 2018. For details about how your data is protected, please view our Privacy & Cookies section.

Working with You – AdviceLine

Our AdviceLine is open between 10am and 4pm every day from Monday to Friday.

Dorset AdviceLine: 03444 111 444

If we cannot answer your queries over the phone, we can book you an appointment.

Working with You – Drop-in Services

We invite you to come along to our Bournemouth office which is in the West Wing of the Town Hall in the Town Centre, opposite the Gardens.

Our doors are open Monday to Friday from 9:45am to 3:30pm (but please note that our drop-in service is from 10am with last clients being seen from 2:30pm).

You will be greeted by our Reception Team who will ask for some information from you and then you will be assessed by an assessor and she or he will then let you know the best way we will work with you.

That could be in any of the following ways:

  • Information during initial assessment
  • Generalist or Specialist adviser appointment
  • Signpost to a different organisation

In addition to this, we have drop-in services at:

  • Townsend Community Centre
    Mondays 9am – 12:30pm
  • Southbourne Library
    Mondays 2pm– 5pm
  • West Howe Library
    Tuesdays 9:30am – 1pm
  • Bournemouth Jobcentre Plus
    Wednesdays 10am – 1pm
  • Boscombe Library
    Thursdays 9:30am – 1pm
  • Kinson Library
    Thursdays 9:30am – 1pm
  • Westbourne Library
    Alternate Thursdays 2:30am – 5pm
  • Hamworthy Library
    Mondays 9:30am – 1pm
  • Hamworthy & Turlin Moor Children’s Centre
    Mondays 1:30pm – 3:30pm – Term time only
  • Canford Heath Library
    Tuesdays 2pm – 5pm
  • Broadstone Library
    Tuesdays 9:30am – 1pm
  • Rossmore Library
    Mondays and Wednesdays 10am – 12pm
  • Poole Central Library
    Monday to Friday 9:30am -12:30pm

Working with You – Appointments

Appointments are only available if we are already helping you with an issue when the assessor during the initial assessment feels they are necessary. If you are a new client or have a new issue please contact AdviceLine, email us or come to a drop in session.

If you are offered an appointment and find that you no longer need it please let us know, this can be done by e-mail or by phone. It is vital that if you no longer wish to attend your appointment that you tell us so that another client can be seen in your place.