Have you had a look at the National Citizens Advice website for help?

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Working with You – Online Enquiry Form

Firstly, for advice please call BCP AdviceLine or complete the online enquiry form. Secondly, by completing the enquiry form, you are giving your consent for us to store your information. Thirdly, information you provide to us is covered by the General Data Protection Regulation and Data Protection Act 2018. Also, for details about how your data is protected, please view our Privacy & Cookies section.

Working with You – AdviceLine

Our AdviceLine is open between 10am and 4pm every day from Monday to Friday.

BCP AdviceLine: 03444 111 444

For anything else please see the Contact Us section of the page.

Working with You – Drop-in Services

We invite you to come along to one of drop in sessions across the conurbation where you can speak with an adviser face to face.

Our largest drop in service is at our Bournemouth Town Hall Office in the West Wing of the Bournemouth Town Hall in the Town Centre, opposite the Gardens.

Our doors are open Monday to Friday from 9:45am to 3:30pm (but please note that our drop-in service is from 10am with last clients being seen from 2:30pm).

You will be greeted by our Reception Team who will ask for some information from you and then you will be assessed by an assessor and she or he will then let you know the best way we will work with you.

That could be in any of the following ways:

  • Information during initial assessment
  • Signpost to a different organisation
  • Generalist or Specialist adviser appointment

Our Drop-in services

Bournemouth Outreach

  • Townsend Community Centre 
    Mondays 9:30am – 12:30pm
  • Southbourne Library 
    Mondays 2pm – 5pm
  • West Howe Library
    Tuesdays 9:30am – 1pm
  • Bournemouth Jobcentre Plus 
    Wednesdays 10am – 1pm
  • Boscombe Library
    Thursdays 9:30am – 1pm
  • Kinson Library
    Thursdays 9:30am – 1pm

Christchurch Outreach

  • Waterlily Project at Baileys Café
    Mondays 10:30am – 12:30pm
  • Burton United Reform Church
    Tuesdays 9.30am – 11.30pm
  • St Johns Church Purewell
    Tuesdays 1.00pm – 5.00pm
  • Christchurch Central Library
    Wednesdays 9.30am – 12.30pm
  • The Somerford Arc
    Wednesdays 9:00am – 12.00pm
  • Highcliffe Library
    Thursdays 9:30am – 12.00pm
  • Hall on the Hill (St Catherine’s)
    Thursdays 1.00pm – 2.30pm
  • Somerford Food Pantry
    Thursdays 3:00pm – 5.00pm

Poole Outreach

  • Hamworthy Library 
    Mondays 9:30am – 1pm
  • Hamworthy & Turlin Moor Children’s Centre 
    Mondays 1:30pm – 3:30pm – Term time only
  • Canford Heath Library
    Tuesdays 2pm – 5pm
  • Broadstone Library 
    Tuesdays 9:30am – 1pm
  • Rossmore Library 
    Wednesdays 10am – 12pm
  • Poole Central Library 
    Mondays to Friday 9:30am – 12:30pm

Working with You – Appointments

Appointments are only available if we are already helping you with an issue or when the assessor during the initial assessment concludes it is the best way to move you forward with your issue. Additionally, if you are a new client or have a new issue please contact our BCP AdviceLine, email us or come to a drop in session. The vast majority of the issues we help to resolve is done through our drop in sessions without the need for an appointment. Please note wait times for appointments can vary from 2-4 weeks, on average over 10 appointments are wasted each week due to no shows and late cancellations.

Of course, if you are offered an appointment and find that you no longer need it please let us know, this can be done by e-mail or by phone. Equally important, if you no longer wish to attend your appointment that you tell us so that another client can be seen in your place.