Commitment: minimum 1 day per week (or 2 half days)
Restrictions: none
Recruitment timetable: Monthly recruitment throughout the year
Location: The West Wing, The Town Hall, St Stephens Road, Bournemouth, BH2 6DX

Task Description: To work alongside a Advice Session Supervisor (ASS) to ensure clients are dealt with and are aware of the process when they first come into the Citizens Advice.

Trainee Adviser role

Commitment: minimum 1 days per week (or 2 half days)
Restrictions: none
Recruitment timetable: Monthly Recruitment throughout the year
General duties: An initial 5 weeks of training to the Assessor role (a triage service). Volunteers in this role find out what the client issue is and then either give information, signpost elsewhere, pass to an advisor or book an appointment, they do not give advice. Once trained and certificated to this role (approx 25 weeks) you have the option to move on to training for the Adviser role which has similar training over another 25 week period.

Financial Capability trainer

Commitment: Project dependant
Restrictions: none
Recruitment timetable: ad hoc throughout the year
General duties: Would you be happy to stand up in front of a dozen people and talk to them about everyday money management skills? Training is provided both at the bureau, at Citizens Advice head office and by shadowing experienced trainers.

Campaigns Volunteer

Campaigning is the twin aim of Citizens Advice and is about collecting client evidence to challenge local policies or to input nationally to campaign work performed by Citizens Advice.

Commitment minimum: 1 day per week (or 2 half days)
Restrictions: none, but preference for local knowledge
Recruitment timetable: Ad hoc recruitments throughout the year
General duties: This role is to work alongside other staff and volunteers in the Campaigns team and will involve a mix of tasks from interviewing clients and writing up evidence forms to involvement in campaign planning to media work. Please outline the skills and experience you have, clear communication skills are a minimum requirement.

Marketing and PR Assistant (Placement Volunteer)

Citizens Advice Bournemouth is offering Marketing and PR students a 40 week placement based within the centre of Bournemouth.

Commitment minimum: 4-5 days per week
Restrictions: none, but preference for local knowledge
Recruitment timetable: Ad hoc throughout the year
General duties: To promote the organisation’s services, campaign work and volunteer opportunities.

Key Responsibilities include:

  • Creating Marketing and Campaign plans
  • Supporting Research and Campaigns
  • Co-ordinating campaign activities and promoting events
  • Collaborating with external partners on campaign projects
  • Designing marketing collateral such as posters and leaflets
  • Managing social media accounts including Facebook, Twitter and LinkedIn
  • Writing press releases and inserts for local magazines
  • Keeping the website up-to-date with news stories and service updates
  • Promoting volunteer opportunities

Other duties may include

  • Assisting with the design and distribution of the internal and external online newsletter
  • Creating and sending out surveys
  • Supporting the promotion of Pension Wise
  • Researching and supporting applications for funding
  • Administrative duties such as recording of campaign activities

It is expected that the Marketing Assistant will keep up to date with current news within Citizens Advice, attend at least one Advice Service Session briefing per week and gain a good understanding of the frontline work of volunteer Advisers. The right candidate would be able to manage their own workload and have good computer literacy skills.

If interested in applying for the Marketing & PR Assistant role, please email

Trustee Board

Commitment: Quarterly evening board meetings, additional commitment depending on the role
Restrictions: none
Recruitment timetable: currently recruiting to specific roles Marketing / Promotion, Fundraising, Personnel / Human Resources, Buildings / Property, Legal in terms of reviewing contracts, etc
General duties: We would like you to outline proven strategic experience in one of the areas mentioned and the ability to input to strategic decision making.

We would expect all of our volunteers to provide us with a minimum commitment of 6-12 months initially

Even if we are not recruiting to your chosen role, we welcome your application and will contact you when the next intake begins.

There is general information about volunteering with the Citizens Advice service on