Could you be eligible for help with your water bill?

Bournemouth Water has a range of measures to help customers who may be struggling with their water bill.

Switching to a water meter

Bournemouth Water has advisors who will help you to find out if a meter could save you money and they’ll help you with the necessary forms if you want to switch. It’s free and if, within 24 months, you feel it’s not right for you, you can go back to an unmeasured charge.

The WaterCare tariff

The WaterCare tariff is for metered customers who are on a very low income. To qualify, you or someone in the household must be receiving one of the following means tested benefits:

  • Housing Benefit
  • Income based Job Seekers Allowance
  • Income based Employment Support Allowance
  • Income Support
  • Guaranteed Credit element of Pension Credit
  • Universal Credit (Housing element)

The tariff offers a discount between 15-50% off your water bill. An income assessment is carried out to determine your eligibility.

The WaterSure tariff

The WaterSure tariff may help you to reduce your bill if you have a water meter and receive certain benefits, and if someone in your home has a medical condition that means extra water has to be used, or if you have three or more children living with you.

To qualify, you or someone in your household must receive one or more of the following benefits or tax credits:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Working Tax Credit
  • Child Tax Credit (not just the family part)
  • Housing Benefit
  • Universal Credit
  • Pension Credit
  • Income-related Employment and Support Allowance

For more information or to receive an application form for one of the support tariffs, call Bournemouth Water Customer Services on 01202 590 059.

Citizens Advice Bournemouth offer a range of financial information and assistance.  Contact us today to find out how we could help; AdviceLine 03444 111 444.